Starlighthawaii.com is the website for the Retail Division of Star Light.

Star Light is located at:
53-3419 Akoni Pule Hwy
Hawi, Hawaii 96755 USA

(Unless, we have had a verbal and email conversation; Do not submit orders to the above address by mail. Do not send checks or money orders as payment. Checks and money orders will be returned. Orders are taken through our website cart system or by phone only, and the only form of payment accepted is credit and debit cards.)

Liability Disclaimer:

Star Light assumes no liability for property damage or personal injury resulting from the use of any product sold.

Customers should use caution with candle holders. Candles should never be left unattended, and should never be placed near curtains, fabric, paper, or any object that could catch on fire.
Customers should be advised that crystals and stones are not recommended for children under the age of 4, and that crystals and stones should only be used by children under adult supervision. Crystals and stones can have sharp edges. Small crystals and stones should never be left near toddlers and babies; small stones, especially tumbled stones, have an appearance similar to candy - choking hazard.

Shipping Policy:

We currently ship using United States Postal Service Priority Mail.  We use when at all possible, flat rate for shipping, please know we will use the most economical service for shipping your treasures to you.
Your package should arrive within 3 to 5 days of shipping. 

Shipping Charges will be invoiced from your order through paypal. Once your order is received you will be contacted to confirm insurance needs.  Once your payment for shipping and insurance is received your order will be shipped. We usually ship your order the next business day. 

We will use UPS Ground delivery for large, heavy orders and notify you of when to expect delivery.  Rates may change.  

Alaska:
Please allow an additional one to two days for your delivery  

International Orders:

We do ship to some limited locations internationally.  Please e-mail us with the item(s) you are interested in and your full mailing address.  We will let you know if we can ship to that location and what the additional shipping fees will be.  Star Light, assumes no liability for shipments of foreign orders. We maintain copies of all customs forms on file as proof of shipment. The customer assumes all risks involved in receipt of order.

Canada: 

We ship to Canada using United States Postal Service First Class Mail.  Your package should arrive within 7 to 12 days of shipping.  You are responsible for paying your customs duty and VAT (when applicable).  Usually for crystals and rocks, customs duty and VAT will not be much.  If you are ordering jewelry you may pay up to 50% customs duty and VAT (especially on larger dollar items).  

Return Policy:
If, for any reason, your purchase is not satisfactory, just return the item and we will give you a store credit for the full amount, 10 calendar days upon receipt of the purchase.   

• All return items must be returned, undamaged in the original or similar packaging within 10 calendar days of purchase.  These items must be insured.
• Please inform us that you will be returning the item by e-mail or phone, and please wait for a confirmation on your return.
• All refunds will be for the amount of merchandise only.
• Special Orders can not be returned
• Notify Star Light of return at 808-884-5444.